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FAQ

Frequently Asked Questions
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Account

I can't sign into my account, what should I do?

How do I register?

How do I log-in?

What do I do if I need to reset my password?

I have already registered when I paid for the regional trial levy, do I need to register again if my child has been selected for State Championships?

Can I change my log-in details?

How do I view my past transactions?

I'd like to close my account, how do I this?

What browsers are supported?

How do I remove items from my shopping cart?

How long do items remain in my shopping cart before it expires?

How do I check how many items and the accumulated costs is in my shopping cart?

Will I be able to see my past transactions?

Can I get a tax invoice / receipt for my records?

Registering a student

My child has a different surname to me, will I still be able to pay the levies and purchase apparel?

I have more than one child playing school sport, in the same team, can I pay the levies and purchase the apparel in the same order?

I have more than one child playing school sport, in different teams, can I pay the levies and purchase the apparel in the same order?

I am a guardian or carer for a student, can I pay for levies and apparel for the student in my care, by using this online shop?

I am an organisation, can I sponsor (pay for) the levies and apparel for the student I am supporting?

Paying for Levies

Can I pay for regional trials online?

Can I pay for State Championship levies online?

Purchasing Apparel Items

Can I pay for State Championship apparel items online?

Where are you size guides and care instructions?

Can I purchase supporters apparel from this shop?

I am a team official, can I purchase my official apparel from this online shop?

What do I do if I receive a faulty item?

Payments and Codes

What payment methods can I use to pay for my order?

What do I do if I need financial assistance?

What do I do if I’ve lost or forgotten the sports code?

What do I do if the code I have received does not work?

I have a discount code, is that different to a sports code?

I have an official's code, is that different to a sports code?

Managing your order

Can I make changes to an existing order?

How long will my order stay in my shopping cart?

I need to cancel my order, what should I do?

I’ve received the incorrect item, what should I do?

I’m missing an item from my order, what should I do?

How do I know if my order has been successful?

Where is my confirmation email?

Returns and Refunds

What is your refund policy?

How do I return an item I have purchased online?

What do I do if the item received is faulty?

Can I return an item and exchange it for a different item?

I’ve returned an item, have you received it?

Can I seek a refund of the levies if my child cannot make the Regional Trial?

Can I seek a refund of the levies if my child cannot make the State Championship?

Delivery

What are the delivery options available to me?

Will I get a notification when my order has been dispatched?

Last Updated: Wednesday, 26 August 2020