If this happens, check your username and password details. If still unable to access, contact your local representative school sport office. They will be able to assist.

Click on the login/register symbol at the top right hand corner of the screen. Complete all the fields and click submit. An account creation email will be sent to your registered email account.

Click on the login/register symbol on the top right hand corner. Enter your email address (that you registered) and password and click Login & Continue button.

At the login page, you will be able to click on the Lost Password button. On the Password Reset screen, enter your email address that was used when you registered for this site and click Reset Password button. A reset password email will be sent to your email address. Return to the log-in page and input the new password provided. You will be asked to change the password immediately.

No. Use the email address and password that you used to create your account when you paid for the regional trial levy.

You cannot change your login ID, but you can add/change the notification email address. From your Dashboard, select My Details. The system will send notifications (order confirmations, refund notifications) to the Notification Email Address.

Once you have logged in, go to the order details page and select 'Order History'.

Once you have logged in, from the Dashboard menu at the top of the screen select 'Request Account Deletion'. Fill out the form and submit, an email will be sent to our accounts team to deactivate your account.

The browsers supported are Internet Explorer and Chrome.

On the check-out page, select the Remove from Shopping Cart button and select the item or items you want to delete from your order.

The users shopping cart will remain valid for 30 days. After this, the system will be refreshed and any unpurchased items will be removed. The user will need to log-in and restart the shopping journey.

To the left of the log-in symbol, you will see a shopping cart symbol. Hover over this and a pop-up window will display. This will show the items and costs that are currently in your shopping cart.

Yes. Select Order History from the order details page.

Yes. Once you have paid for your items at the check-out, you will be issued a ATO compliant tax invoice / receipt for your records. If you have further questions, contact your local representative school sport office. They will be able to assist.

Yes. Once you have landed on the online shop page, click on the regional trial tab. Select the sport for which you are paying. You will then be prompted to register/log-in prior to making payment.

Yes. Once you have landed on the online shop page, you will need to register or log-in. Once logged-in, select the State Championship page and enter the sports code for the State Championship. Select the items you wish to pay for e.g. Levy and apparel. Once your shopping cart is complete, you will be able to check-out and pay. You will receive a tax invoice / receipt confirming your purchase.

You will be able to use MasterCard or Visa debit or credit card. If you need to use other payment methods, you will need to contact your local representative school sport office.

You will need to contact your local representative school sport office to discuss available options.

You will need to refer to the team manager or contact your local representative school sport office.

You will need to contact your local representative school sport office. They will be able to assist.

Yes. The discount code is for officials who need to purchase compulsory items. The sports code is for parents and carers who are purchasing levies and apparel items for a student who has been selected for State Championships.

Yes. The officials code is for officials who need to purchase compulsory official apparel from the officials page of the online shop. The sports code is for parents and carers who are purchasing levies and apparel items for a student who has been selected for State Championships.

If you need to request a refund on a levy or an apparel item. Contact your local representative school sport office to discuss. They will be able to assist.

Log-in to the online shop, navigate to the Order History page and click on the View button located to the right of the relevant order. If the order contains items that are returnable, a Return items or Request Cancellation button will be visible.

Click this to begin the return process. A list of returnable items will appear and you may select individual items to return/cancel, or opt to return the entire order.

Apparel items with a Shipped QTY > 0  (i.e. dispatched) must be returned to the RSS office prior to approval.

Apparel items with a Shipped QTY = 0 (i.e. not dispatched) may have a cancellation request submitted. Late order cancellations may not always be able to be processed (i.e. if items have already been picked and packed for dispatch).  In this case, the cancellation request will be rejected and you will need to submit a new request for a return, so the apparel item/s can be returned to stock and a refund issued.

N.B. All requests for returns and cancellations are subject to approval.

All apparel items are provided by a third supplier, they will have manufacturer's warranties that apply and must abide by Australian Consumer Law. Contact your local representative school sport office to discuss.

Yes. Goods must be returned unused and in good condition. You will need to log-in and go to the Order History page and select the Return Items button. Select the item for return. Indicate the reason and complete required information. On submitting the return, a Return Confirmation will display to show that the return has been submitted and is in the process of being approved. If the return is approved, the refund will be made in the same way as the original payment for the goods. The amount will be credited back to your account. Whilst logged in, you will then need to purchase the new item that you want. If you have any questions, contact your local representative school sport office.

If you have requested a return online, the returned amount will be credited to your account once the local Representative School Sport office has received the item back in stock and approved the refund.

N.B. All requests for returns and cancellations are subject to approval.

Yes. You will need to log-in and go to the Order History page and select the Return Items button. Select the item for return. Indicate the reason and complete required information. On submitting the return, a Return Confirmation will display to show that the return has been submitted and is in the process of being approved. If the return is approved, the refund will be made in the same way as the original payment for the goods. The amount will be credited back to your account.

Yes. You will need to log-in and go to the Order History page and select the Return Items button. Select the item for return. Indicate the reason and complete required information. On submitting the return, a Return Confirmation will display to show that the return has been submitted and is in the process of being approved. If the return is approved, the refund will be made in the same way as the original payment for the goods. The amount will be credited back to your account.